Support

TowRide Support

Support page for TowRide Client and TowRide Driver application users.

How to contact support

Email: info@towride.com.ua

What to include

  • your phone number used in the app;
  • which app you use: TowRide Client or TowRide Driver;
  • order ID or approximate order time if the issue is related to an order;
  • screenshots or error text if available.

Driver app issues

For driver location, order status, account approval, vehicle profile or trip history issues, include your driver phone number and a short description of the problem.

Client app issues

For client order, route, payment or profile issues, include your client phone number and order details.